Thank you for choosing to shop on our website. We want you to be completely satisfied with your order, so we have established a clear and fair return policy. Please read the following information carefully:
Eligibility for Returns:
Product Condition: The returned items must be in their original condition, unused, undamaged, and with all original tags and packaging intact.
Return Request Timeframe: You need to submit a return request within a specified timeframe after receiving the goods. The specific timeframe will be communicated to you via email after order confirmation.
Reason for Return: Please clearly state the reason for your return in the return request. We will review and process your return request based on the provided reason.
Return Process:
Contact Customer Support: Please contact our customer support team via email, online chat, or phone, and provide your order number and reason for return.
Eligibility Confirmation: Our customer support team will review your return request and confirm if you meet the eligibility criteria for return.
Return Arrangement: If your return request is approved, we will provide you with return instructions, including the return address and procedure.
Product Inspection and Refund: Upon receiving the returned items and confirming that they meet the return conditions, we will inspect the products and initiate the refund process. The refund will be processed through the original payment method.
Return Costs: Unless it is our error or a product quality issue, return shipping costs will be borne by you. The specific return costs will be assessed based on the order amount and the reason for return.
Special Considerations: Certain product categories may not be eligible for returns, such as personal care items, food products, and customized goods. Please carefully read the relevant information and policies on the product page before making a purchase.
If you need further information or assistance regarding our return policy, please feel free to contact our customer support team. We are dedicated to providing you with assistance and ensuring a smooth return process.
Thank you for your understanding and cooperation! We look forward to providing you with high-quality products and excellent service.